Service support

Important contacts

Telephone contact

Commercial information contact

Service portfolio

We offer professional service support to our customers - whether on the basis of a one-time order or a long-term contract. In case of long-term cooperation, it is possible to use the advantages offered by any of the following programs or even their combination.

Software support (SW support)

This type of support guarantees the capacities of product specialists focused on the software products that IXTENT has in its portfolio:

  • supply of updated product versions,
  • software bug correction,
  • supply of documentation and updated versions,
  • consultations with specialists,
  • access to customer portal and hotline,
  • guaranteed reaction time for resolving incidents and software issues,
  • and many others.

Solution support (Application support)

Support is intended for customers who have their solution implemented as a part of IXTENT's product portfolio and require increased level of care for such solution. IXTENT’s specialists proactively look for ways to improve or deal with settings changes or expansion of system functionalities.

The primary tasks of application support are:

  • prophylactic solution services,
  • consulting services aimed at solution development,
  • corrections of errors and problem resolution,
  • application of required changes,
  • access to customer portal and hotline,
  • guaranteed incident and solution problems resolution time,
  • and many others.