Professional OpenText support, prophylaxis, and health checks. Prevention of outages, monitoring, and assurance of stable operation of OpenText Content Server, xECM, and VIM.

OpenText support, OpenText maintenance, OpenText prophylaxis, OpenText health checks, OpenText administration, OpenText monitoring, xECM support, OpenText Content Server, OpenText VIM, prevention of OpenText outages, ECM support.

OpenText Support: Prevention, stability, and security for your ECM

Managing OpenText solutions is not only about what we manage – it is primarily about how we manage it. In addition to technology, we also understand your business and specific processes. This allows us to identify discrepancies before they become problems.

Systems such as OpenText Content Server, OpenText xECM, VIM, and Archive Center require regular maintenance to remain stable and secure. And that is exactly what our OpenText support services provide.

Why prevention is key in the OpenText world

Every incident has a cause  –  and most of them can be detected in time. In an OpenText environment, where critical processes and integrations (e.g., with SAP or Microsoft 365) are running, proactive care makes the most sense.

That is why we offer two key services that prevent risks and minimize downtime.

OpenText Prophylaxis  –  regular “health check” of your system

Prophylaxis is a detailed audit of your entire OpenText environment. We focus on both technical and operational aspects to ensure long-term system stability.

We check:

  • OpenText software versions, patches, and hotfixes
  • error logs, warnings, and non-standard behavior
  • available disk space and storage performance
  • certificate expiration
  • integration status (SAP, M365)
  • server and application component load
  • workflow throughput

The result is a clear list of items that need to be addressed, including recommendations that will extend the life and stability of your OpenText solution.

OpenText Healthcheck  –  daily “health-check ” for your environment

Healthcheck means regular monitoring of the status of your OpenText solution and immediate response when the first signs of a problem appear.

We monitor:

  • the availability of all OpenText services
  • server and database load
  • errors or slowdowns in workflow
  • communication with SAP
  • the behavior of web and application components
  • unusual changes in log files
  • the status of connectors and API interfaces

Healthcheck significantly reduces the risk of unexpected outages and helps keep your system in perfect condition over the long term.

Flexible OpenText support – 5×8, 12×5, and 24/7/365

Every organization has different operations. That is why we offer support tailored to the criticality level of your systems:

  • 5×8 – standard support during business hours
  • 12×5 – extended monitoring
  • 24/7/365 – continuous support for companies where OpenText runs nonstop

We provide a quick response to incidents as well as proactive prevention, monitoring, and long-term stability.