OpenText is again the leader in the magic quadrant. Its extended ECM platform addresses most functional requirements of content services. It focuses mainly on integration with leading process automation applications and on compliance with the administration and management principles.
Its customers include companies from the following sectors: financial services, public sector and power industry. They most often use the content service applications which include: Vendor Invoice Management for SAP solutions, Contract Center for contract lifecycle management, and Extended ECM for SAP SuccessFactors for HR documents management.
OpenText newly added container implementation capabilities to enable organizations to deploy content service solutions both locally and in public or private cloud infrastructure. It also offers hosted managed services and continues to invest in multi-tenant SaaS functions.
A new vision of OpenText is that the Extended ECM platform provides enhanced workflow and content management capabilities and provides additional context for such content. For example, Extended ECM can integrate with Microsoft Office 365 to access and centrally manage customers’ content in Microsoft Teams environment.
OpenText has a strong global coverage and an extensive ecosystem of more than 600 international partners for implementations and support of multinational clients. Thanks to a long-term partnership with SAP and an acquisition strategy based on market share, it has become the market leader on CSP market.
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