We understand the importance of protecting your investments into OpenText technologies. In cooperation with OpenText, we thus bring you various types of support programs that satisfy even the highest demands.
The program enables unlimited access to our support center during the regional business hours with any problem you may encounter. This direct connection “any time you need” helps you maximize the operating hours, reduce support costs, and increase IT productivity by reducing the time spent on problems resolution.
OpenText Protect Anytime
The program provides support you need for fast recovery of applications that are key for your business critical processes. Unlimited support for production environment outages 24 hours a day, 7 days a week. Response to serious problems within 1 hour. Intended for customers who require their critical systems to be up and running at all times.
OpenText Protect Anywhere
This program extends the coverage by additional OpenText support centers outside your standard regional support times and offers further forms of solutions for normal, serious, and critical issues. Intended for customers with worldwide operations and global reach. Unlimited support for any problems (regardless of their seriousness) 24 hours a day, 7 days a week.
OpenText Protect Premier
The program provides you with an excellent level of proactive support that combines our experienced technicians with your internal service team. Intended for customers requiring highly individualized approach to service support management and advanced technical consultations contributing to efficient management of their systems. Assigned consulting resources help with support requests input and with escalation management. Centralized communication and reporting. Proactive best-practice approach to support. Ideal for customers with complex environment, aggressive roll-out plans, or insufficient technical knowledge of the implemented system or for those who have to comply with various SLA criteria for their internal customers.
OpenText Protect Premier Anywhere
In addition to the previous program, this package provides unlimited support for resolution of any problems regardless of their seriousness 24 hours a day, 7 days a week. Response to serious problems within 1 hour. Intended for customers with worldwide operations and global reach.
Above the framework of the above-mentioned support programs, IXTENT further offers various types of Application Support services that are more focused on the particular customer and their specific solution.
You can find more information at www.opentext.com/support.