What does Support Services do?

Support Services provides:

maintenance of OpenText software,

application support.

Our services include these activities:

Proactive Care:

regular prophylaxis with proposals for solutions,

visits and consultations at the customer's premises,

notification of new products and services,

optimization of customer systems and processes.

Regular maintenance:

24-hour operating center support 7 days a week - including holidays,

SLA (guaranteed response) within one hour,

active monitoring of the system in 24x7 mode.

Remote Support:

support based on tickets,

support center with unlimited phone calls, emails, ticket analyzes,

assignment of Personal Support Manager - Single Contact Point for escalation.

We save your time and money, do not hesitate to contact us with your demands!