Support Services provides:
maintenance of OpenText software,
Our services include these activities:
regular prophylaxis with proposals for solutions,
visits and consultations at the customer's premises,
notification of new products and services,
optimization of customer systems and processes.
24-hour operating center support 7 days a week - including holidays,
SLA (guaranteed response) within one hour,
active monitoring of the system in 24x7 mode.
support based on tickets,
support center with unlimited phone calls, emails, ticket analyzes,
assignment of Personal Support Manager - Single Contact Point for escalation.
We save your time and money, do not hesitate to contact us with your demands!