The value of today’s companies lies particularly in the value of their intellectual capital. Many companies and organizations face the problem of loss of knowledge and know-how when their experienced employees leave the company. Another problem lies in the fragmented (or, in the worst case, non-existent) knowledge preservation in various information systems not only within the company but also in external sources. These problems can be resolved by implementing a Knowledge Management system capable of managing the organization’s knowledge.
The main purpose of the Knowledge Management system is to identify and capture specific knowledge, know-how, experience, or other skills and make it available for use by a broader group of users, preferably automatically by using relevant software tools.
Basic functionalities of Knowledge Management solutions include:
- organization, sharing, and automatic storage of knowledge;
- classification and categorization of company know-how;
- improved access to information and expertise;
- knowledge search through sophisticated tools;
- capacity savings (storage, time, etc.).
In practice, the process of implementing a Knowledge Management system requires a substantial change in attitude towards knowledge and experience sharing. Based on a comprehensive analysis of customer needs and requirements, IXTENT prepares and designs such solutions to ensure that companies maintain specific knowledge and skills of their employees while granting access to other members.
- sharing experience and knowledge of specialists and migrating employees;
- centralization of company know-how;
- search costs savings;
- managed accessibility of information;
- extreme profits from content and knowledge re-use;
- business risks mitigation.