Service support

Technical information and incident reporting contacts

Customers with application or software support can contact us by e-mail, telephone, or through our web portal.

E-mail access

Web access

Telephone contact

Commercial information contacts

Both new and existing customers can direct any questions regarding solutions or software support by telephone or e-mail (+420 222 363 653, sales@ixtent.com). We will be happy to answer all your questions!

Offered services

Our knowledge and capabilities are available also in professional customer support services. These services are provided on the groundwork of one-time order or long-term contracts.

In case of long-term cooperation, it is possible to use the advantages offered by any of the following programs or even their combination.

Software support (SW support)

This support type provides the services of product specialists aimed at supporting the software products offered by the company within its product portfolio. Some activities provided on the groundwork of SW support contract comprise:

Solution support (Application support)

Support is intended for customers who have their solution implemented as a part of IXTENT's product portfolio and require increased level of care for such solution. Our specialists actively search for improvement possibilities and handle customers' requests regarding correction of errors, change of settings, or functionality upgrade. Several main application support levels:

 

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