We provide our customers wide a wide array of services on the basis of closed contracts on:
- SW maintenance
- Support and development in productive operations
Contact us at the e-mail address firstname.lastname@example.org or during weekdays at the telephone numbers
- for customers from Czech Republic and EU +420 725 835 256
- for customers from Slovakia +421 907 508 696
Quick service response guaranteed.
For customers without service contracts, services are rendered on a job-by-job basis.
Customer support can in more complicated cases be ensured by experts from partner companies:
- Solution Livelink - Munich, weekdays 8:30 a.m. - 6:00 p.m. CET
- Solution ReadSoft - Stockholm, 7x24
- Solution KOFAX - KOFAX EMEA, business days 8:00 - 6:00 p.m. CET or 7x24 according the maintenance contract
Standard support of installed software products
- solution of technical problems
- pro-active technical warnings
- on-line access to technical documentation
- supply of current versions or products (upgrade, update)
- localisation services
- support of Open Text products is provided in accordance with Open Text Maintenance Handbook. Open Text Maintenance Handbook is released by Open Text Company.
Post-implementation customer support
- assistance services in productive operations
- hot-line, help desk
- warning diagnostics
- Prevention services