Business Process Management

Benefits

  • Optimization of both internal and external processes by means of modeling and conversion to electronic form
  • Highly flexible response towards clients
  • Transaction costs reduction
  • Easy availability of information in time and within the framework of user authorizations
  • Respecting the legislative requirements and company risk reduction

Structured Workflow - Efficiency in Favor of the Client

Business Process Management offers tools for management, optimization, automation, and transparency of both enterprise and customer processes. Regardless whether talking about internal processing of invoices, business trip requests, vacation requests, or insurance claims adjustment. Prerequisites for productiveness and efficiency of processes are satisfied if persons, company applications, and information content work in mutual harmony.

Every and each organization should focus on optimizing the business processes while ensuring compliance with regulations and dynamically responding to the market situation and customersí requirements. Only more efficient processes add value to the products and deliver a competitive advantage. BPM is a complex tool for management and administration of internal and business processes for the entire period of their lifecycle. The main requirement relating to implementation of this solution in a company is to increase the transparency of activity and information flows.  A manager thus obtains a considerably faster and higher quality response to tasks assigned to individual workers thanks to the interconnection with various enterprise applications.

  • Scalability: BPM ís modular architecture enables to grow in line with the customer's needs. Depending on the quantity of processed transactions and need for applications availability, the performance can be scaled from the elementary single server solution up to clusters and high performance server farms.
  • Integration Is the Key: a process is a sequence of activities where users and applications with specific information contents interact. BPM integrates the roles of users, legislation, administration, and enterprise applications into a single composite solution. Numerous enterprise applications process the business processes through roles of individual users with limited access to the processes. Once a workflow can not be executed in an exclusive environment, it must be manually moved to another system; due to this fact, organizations are unable to maintain control over all its data and the risk of its loss becomes imminent.

Thanks to the open character of the system and support of internationally accepted standards, as well as thanks to integration with other products from Open Text portfolio, you will always have the required information at the right place in the right time.  BPM enables integration with a broad scale of external systems: various databases, ERP systems (for example SAP), SCM and CRM, Microsoft Sharepoint Server, Office applications, Microsoft Outlook, etc.

BPM can be also supplied in combination with PDMS document management system. These fully integrated systems mutually complement each other into such degree (the aggregate can be designated as TCP - Transactional Content Processing system) that their joint implementation even further increases the value of the entire solution by several levels. All documents and information relating to processes (regardless whether scanned documents, office documents, forms, etc.) are organized and stored in the document management system where users can securely retrieve them for the entire term of their lifecycle.

Fast Creation of Processes and Forms, Reporting

BPM Server comprises the BPM Designer tool. This is a user friendly graphic environment for definition of processes and creation of forms for individual steps of the workflow. The system can automatically create a form or it is possible to develop a custom template.

Reporting forms an integral part of a quality process management. As BPM offers a highly sophisticated tools for tracking, administration, and evaluation of processes within the system, it also provides you with a tool for optimal decision making and management through control over the approval processes. These predefined tools enable detailed analysis of both current and past process information and valid process changes.

BPM Characteristics:

  • Event based processing speed and sensitivity of automated responses to business events and transactions
  • Process responsibility and reporting - audit, analyses, and reporting for optimal decision making and management
  • Escalation procedure - workflow tracking in time and background logic, shortening of process cycles with regard to compliance with terms
  • Process tools and scalability - management of various business processes and their interconnection into a single complex process, almost unlimited scalability of system performance
  • Application integration - integration into enterprise ERP systems or inherited applications not only to assure the process flows, but in particular to establish a user friendly interface for employees working in various application environment.  
  • Integration into ECM - seamless integration with other Open Text products (for example DMS etc.), integration with ERP systems, integration with Sharepoint
  • Graphic design and modeling of processes - fast and efficient implementation of business processes with the possibility of flexible capturing of changes
  • Support of standards - as XML with WfMC (Workflow Management Coalition Interface) Ė investment protection and capacity exponentiation
  • User comfort - integration with e-mail client and intuitive user environment, painless implementation and usage to the full satisfaction of users with no need for further training

This solution is suitable for all business areas

References